Privacy policy
Maison Nakamoto operates this website and online store, including all related features, tools, products, and services, to offer you a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use the website, make a purchase, or interact with us in any way. By using our services, you agree to the practices described in this Privacy Policy and understand how your personal data is collected, used, and shared.
We may collect personal information that identifies or relates to you including your name, email address, shipping and billing addresses, phone number, payment details such as credit or debit card information and transaction history, account details such as username, password, and preferences, order history including items viewed, added to cart, purchased, returned, or exchanged, communications you send us such as customer support requests, device and browsing data including IP address and browser details, and usage data such as how you interact with our website and services.
We collect this information directly from you when you provide it, automatically through your use of our website including through cookies and similar technologies, and from trusted service providers who assist us in operating our business such as payment processors, logistics providers, and marketing platforms.
We use your personal information to provide and improve our services including processing and fulfilling your orders, communicating with you about your account or orders, personalizing your shopping experience and offering recommendations, responding to your customer service requests, maintaining the security of our website and transactions, preventing fraud, complying with legal obligations, and sending you marketing communications where permitted by law and according to your preferences.
We may share your information with trusted service providers who help us operate our business such as payment processors, shipping carriers, data storage providers, marketing tools, and customer support services. We may also share your data to comply with legal obligations, protect our rights, enforce our policies, or complete business transactions such as a merger or acquisition. We do not sell your personal information.
You have the right to access, correct, delete, or receive a copy of your personal information and to limit its use in certain circumstances. You can also opt out of marketing communications at any time by clicking the unsubscribe link in our emails. To exercise your rights or for any privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. We take reasonable steps to protect your data, but no security system is perfect, and we encourage you to use strong passwords and protect your account credentials.
Our services are not intended for children and we do not knowingly collect data from individuals under the legal age of their jurisdiction. If you believe we have collected data from a minor, please contact us to request its deletion.
Your personal data may be transferred to and processed in countries other than your own, including the United States. We take measures to protect your data during such transfers in compliance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at contact@maisonnakamoto.com or by mail at Maison Nakamoto, 5-chōme-36 Honmachi, Shibuya, 151-0071, Tokyo, Japan. For the purposes of applicable privacy laws, Maison Nakamoto is the data controller of your personal information.